Warp Speed Home Study
Important Course Information

We have tried to cover the most frequently asked questions, however if you still have questions after reading our Course Info page, don't hesitate to give us a call. We want to make sure that you are comfortable with all aspects of our program from the easy registration, secure payment options to receiving your certificate of completion.   When you are done reading through our course information you can begin the registration process by clicking "ARE YOU READY TO GET STARTED?!" button at the bottom of this page.


If you have any questions, please call:
 (866) 576-9115  
Monday through Friday
8AM – 5PM PST
Closed Saturday, Sunday and
all major holidays.

Or Click Here 24/7:

Our Fax Number is:
(719) 576-9115

 
 
Why should I take this course?
Typically, there are three reasons why drivers participate in this course: You received a traffic ticket, the Court has required you to take an 8-hour traffic violator course or you want an insurance premium reduction.

When you are involved in a traffic collision or commit a traffic violation, these incidents are assigned "points". In some instances, you may be assigned points if you are involved in a collision, even if the collision wasn't your fault! The general premise is that the more severe the violation, the higher the point count. Eventually, if you keep accumulating points, you may be punished with a fine or worse, you may lose your driving privilege. Please keep in mind that there may be limitations as to how many points this course can remove from your record. Additionally, please verify your eligibility before beginning this course.

Insurance premium reduction

My Insurance company told me to take a defensive driving course. Once I show proof of completion, I get a reduction in my insurance premiums. Great! Not only will this make you a safer driver, it will put a little money back into your pocket. Typically, insurance discounts are good for three years. Make sure you check with your insurance agent for eligibility requirements before you begin this course.

How do I know if my Court will accept this Traffic School program?

 
Most Courts in California have approved this Traffic School for use and you will see our program listed on the list of approved home study programs given to you by the Court. If you are eligible for traffic school and your court has given you the option of a "home study program", then your citation will be dismissed as soon as that court receives your completion certificate. This course replaces the 8-hour walk-in traffic school requirement.
If you have a commerical drivers license you make not take this course to remove points from your drivers license record.
Pursuant to Title 49 of the Code of Federal Regulations, the court may not order or permit a person who holds a class A, class B, or commercial class C drivers license to complete a licensed traffic violator school, a licensed driving school, or any other court-approved program of driving instruction in lieu of adjudicating any traffic offense committed by the holder of a class A, class B, or commercial class C drivers license.
Please check with your Court if you are unsure of our approval.
Every court has different requirements. Selecting the wrong court may result in improper processing of your certificate of completion which may result in an unnecessary delay or a mistake while routing your certificate. This may result in additional fines or fees, which you will be responsible for. If you are uncertain which court to select call the court to verify which one you received your citation from
How can I contact my court ? log onto www.courtinfo.ca.gov/courts/trial/courtlist.htm
 
I have attended traffic school within the past 18 months. Can I take your online traffic school Program if I've received another ticket?
most courts have allowed drivers to attend traffic school just once every 18 months. Most courts have applied this same limitation to home study programs but, in certain cases, an exception may be made. Under Section 41501 of the California Vehicle Code, the judge may allow you to take traffic school again to keep a citation off your record, even if you have attended traffic school, or taken a home study program within the past 18 months. In order to do so, you'll have to appear before the court with a good reason why you should be allowed to take traffic school again. The decision is at the sole discretion of the court.
 
What if my deadline or due date has passed?
All of the courts are run a little differently. Some require that you pay for your ticket prior to granting permission to do traffic school. Other courts have you attend traffic school first and then turn in your certificate with your bail amount.
Either way your court handles it, you are given a completion/due date and this date is to be taken very seriously.
If you're due date is within a few days or is past due, you may wish to contact the court and request an extension. Many courts grant extensions and will work with you to allow extra time to complete your traffic school obligations.
 

How many quizzes/exams are there?

This Traffic School internet course is designed in 6 sections.
Each section has a 10 question practice quiz (multiple-choice and true/false).
In each section there will be a KEYWORD which you should write down when you come across it in the section chapter text, because you will need to answer the KEYWORD question correctly prior to beginning each quiz.
The final exam typically consists of 25 questions taken directly from the chapter quizzes.
You must pass the final exam with a score of 80% or higher. Note : If your county requires that you take your final exam thru a third party provider ( Coordinated Court Services )
The final exam will consists of about 40 multiple choice questions.

Please note: You will be able to retake the quizzes and final exam
if you do not pass the first time, AT NO EXTRA CHARGE.

How long will it take me to complete the course?

The great thing about this course is that you work at your own pace. Everyone reads at different speeds, and this program will allow you to proceed at your own speed. The average completion time varies but most of our students are able to complete this course in less than 8 hours, But of course this depends on your individual reading and comprehension skills. This course is not timed.
 
The online and workbook programs are designed to accommodate individuals who need to take a 400-minute traffic violator ( 8 hour ) program.
 
When can I start / register for the course?
You may register for our online internet traffic school program anytime 24 hours a day, seven days a week without the need to call us.
Log on to our internet website at www.warpspeedhomestudy.com�and click on the registration tab and follow the prompts.
 
Please note: the Spanish and Russian language programs are available in workbook format only.
 
If you have access to a computer and want to take our workbook home study program instead of the internet program you may order a workbook online and make payment online by logging on to the website listed above (Workbooks not available in all counties )
 
The cost for the workbook program is higher than the online program due to printing and mailing costs.
 
Note: payment must be made before a workbook can be mailed.
 
If you don't have access to a computer and want to take the workbook program you will need to call us and request a workbook, and provide your payment information.
 
Can I change my registration information after I have completed the registration process and started the course?
Yes, just log onto the course homepage, then click on ( Student Log In ), enter your user ID and password,
when you get to the ( Course Status Page ) the one with the red check marks, go to the top of the page and
click on ( My Profile ) then click on ( edit Profile ) then edit ( change ) your information, then click on ( Save Profile Changes )
then click on the ( Exit )Button .
 
I don't have an email address?
An email address is required to take this program. If you do not have an email address you can get a free email account at http://www.hotmail.com.
 
I don't have my own Internet access or computer can I use someone else's computer ?
That is what makes this program so great! You can take this course from home, work, a friend or family's house, at your local library, or you can even rent time on the internet at a copy/computer center. Whatever computer you use, you simply need Internet access. You can also start on your own computer and then finish on another.
 
My internet connection in unstable, I have a dial up internet service. What if my connection is dropped ?
If your internet connection is dropped, simply reconnect to the internet and log back into the course and when you reach the course status page re-enter the chapter where you left off.
 


I am very busy, Do I have to complete the course all at once?

No, you can study at your own pace. You will be able to start and stop the course as often as you need. The course can be done at your convenience because your progress will be saved in the system and noted on your student status page.
 
How do I log back into the course after I have logged off ?
To log back into the course after you have logged off you will click on ( Student Login ) tab on the homepage then enter your ( User ID and Password )this will take you back into the course where you can continue where you left off.
When the student completes the registration process a screen comes up with the User ID and password with instructions to write down the User ID and password because they will be needed to re-enter the course, also the program auto generates an e-mail to the student's e-mail address with the User ID and password information so the student will have the information available.
 
Computer Problems
A computer cookie is a small text file which contains a unique ID tag, placed on your computer by a website. The website saves a complimentary file with a matching ID tag. In this file various information can be stored, from pages visited on the site, to information voluntarily given to the site. When you revisit the site days or weeks later, the site can recognize you by matching the cookie on your computer with the counterpart in it's database.

There are two types of cookies: temporary and permanent. Temporary cookies, also called session cookies, are stored temporarily in your browser's memory and are deleted as soon as you end the session by closing the browser. Permanent cookies, also called persistent cookies, are stored permanently on your computer's hard drive and, if deleted, will be recreated the next time you visit the sites that placed them there.

Cookie technology addressed the need to keep track of information entered at a site so that if you submitted a registration form for example, the site could associate that information with you as you traveled through the site's pages. Otherwise, every time you clicked on a different page in the site, establishing a new connection, the site would lose the information in reference to you, and would have to ask you for it again.

Your computer tells you page cannot be displayed or is blank
If you are having problems with cookies, please follow the steps below to properly access web pages.
Shutdown all browser windows, open one and attempt to login again. If that does not work,

Go to Tools > Internet Options > Security tab > Custom Level

Internet Explorer students make sure that the security level is set to medium then click (reset) and then (okay)
Then click on the Privacy tab and make sure the setting for the internet zone is set at Medium or low then click (okay).
Don't forget to reboot your computer so the changes will take affect.
Then reopen your browser and log back into the website.
 
Internet Explorer students on Mac (5.2 and above) make sure that cookies are enabled from the tool bar, by clicking:
Explorer > Preferences > Receiving Files > Cookies
Delete the cookies in the window if necessary
In the drop down window that asks "When receiving cookies" (choose) "Never Ask"
Click OK, then reboot your computer so the changes will take affect.
Then reopen your browser and log back into the website.
 
Netscape students make sure that cookies are enabled in the Preferences panel located at:
Edit > Preferences > Advanced.
Reboot your computer and reopen your browser and log back into the website.
 
If the above steps do not solve the problem, please consult your browser's documentation to solve this
problem or you can use the following links:
Internet Explorer: http://www.microsoft.com/
Netscape Navigator: http://www.netscape.com/
 
Some browsers such as Netscape 7.0 and older, Mozilla Firefox, and Safari may not be totally compatible with our program. If you are having problems accessing some web pages and the above actions does not fix the problem you may have to change your browser to Internet Explorer.
 
Firewall programs, popup blocker programs and cyber sitting programs ( programs that control what children can acess on the computer ) can also cause problems with displaying certain web pages. If the above actions don't solve the program, you may need to disable the programs until you complete the course.

 

Is my information confidential?

Absolutely! It's secure with us! This Traffic School respects your privacy by not sharing, selling, disseminating, or distributing your personal information to anybody.
 
How much will it cost and how can I pay for the program?
I have already paid the court, do I have to pay for the Warp Speed Home Study course as well?
You are still required to make a payment directly to Warp Speed Home Study.
The fees you have paid to the Court make you eligible to take traffic school and is an administrative fee that covers the cost of processing your request by the court.
This processing fee is completely independent from any and all fees required by Warp Speed Home Study.
 
The cost for the online program is $16.95........ except in the following CCS Counties ( Butte, Glenn, Imperial, Lassen, Napa, Riverside, Stanislaus, Santa Cruz, Tuolumne. ) Workbooks not available in CCS Counties.
The cost in these counties is $21.95 due to the added cost of doing business in these counties.
When you get to the payment page just before the final exam the cost, and delivery options for your county will be displayed for you to choose from.
The cost for the workbook program in English and Spanish is $26.99 and Russian is $31.99
( Workbooks not available in all Counties.)
Note: Payment must be made before a workbook can be sent
If your county requires Identity verification, and you choose the online ID verification option there is an additional $9.00 Fee ( non refundable ).
  1. You can pay online with a credit card, debit card or e-check
Select Authorize.net for online payments, or if you are a current Paypal account holder and know your password you can select Paypal to make the online payment. After you complete chapter six you will be asked to make payment for the course. You will be linked to the credit card, debit card and e-check processing service you have chosen where you can make payment for the course.
The payment processing service websites are secure and encrypted to make your on-line purchase safe.
 
Note: ( You are not on Warp Speed's website when making payment )
Warp Speed Home Study does not charge, bill or invoice your credit card, debit card or checking account.
IMPORTANT: In order to make payment for the course you must enter the information required correctly and completely on the credit card, debit card, E-check processing website you have chosen, ( Authorize.net or Paypal ).
Then submit the payment.
On Authorize.net you must submit the payment, then on the next screen you must finalize the payment if you don't the payment will not register back to the program and will not show the payment on your file. This is what causes duplicate / multiple payments because the student does not think the payment was accepted and makes payment again.
You must enter the credit card information that matches the information for the cardholder, that the bank or credit card company has for that particular credit card, such as the name, address, card number, expiration date, etc.
Especially if you are using someone else's credit card.
If you don't the transaction will be denied by the credit card service.
Remember ! We DO NOT have access to any information entered on the Payment Service Websites! For certificate mailing we use only the address entered during registration. Please DO NOT enter any certificate mailing or shipping information on the Payment Service Websites. The credit card service websites are not going to mail your certificate to you. only the traffic school will be mailing your certificate of completion to you. 
  1. Pay with a check or money order by mail.If choosing this option you will need to contact our staff by telephone and let us know you are sending a check or money order. We will need to manipulate your student file so you can continue with the course until payment is received.
Make sure to send the check before you complete the course and at least "10 days" before your completion date. If you have any question, please call our friendly customer service.
Checks must be rec.d and clear the bank before a certificate of completion can be mailed. This process and take up to ten days.

Please mail your check or money order to:

Warp Speed Home Study
6454 Pony Express Trail, Suite #33-219
Pollock Pines, California 95726

 
Identity verification Process
This is the process whereby you as the student is required to prove your identity
Identity verification is required in the following counties only:
  • Alameda (all students)
  • Kern County (Out of state students exempt)
  • Kings County (Out of state students exempt)
  • Madera County ( All Students )
  • San Bernardino County (Out of state students exempt and
    residents of Joshua Tree exempt - certificate will be sent to address in Joshua Tree    )
  • San Diego County (all students)

For the following CCS counties ID verification is now required and the process and fee will be explained to the student after they are linked over to CCS's website to take the final exam. ( Glenn, Imperial, Napa, Stanislaus, Santa Cruz, and Tuolumne ) See below under special final exam instructions for CCS counties.

  • Remember: All home study programs approved in the above mentioned�counties MUST require your identity be verified so if they're telling you something different It is suggested that you call and ask the court.
    Identity verification is a procedure whereupon you as the student are required to prove your identity. This Traffic School offers two options for identity verification.

    OPTION 1: Online Identity Verification (EXPERIAN) - Fee $9.00
  • You must have a significant credit history.
  • This is a soft hit and will not show on your credit file.
  • (Teens, Workbook Students or Students with little or no credit history will not be able to use this option. Individuals with security blocks on their credit file must temporarily remove the security block before the online ID verification process can be completed)
  • WE ARE NOT EXPERIAN, IF YOU HAVE CREDIT BLOCKS OF ANY KIND ON YOUR CREDIT REPORT, IT IS YOUR RESPONSIBILITY TO TEMPORARILY REMOVE THEM (IF POSSIBLE) IN ORDER TO UTILIZE THE ONLINE ID VERIFICATION PROCESS THROUGH EXPERIAN. OTHERWISE THEY CANNOT OBTAIN YOUR CREDIT HISTORY, AND WILL FAIL YOU.
  • CHARGES CANNOT BE REFUNDED BY THE TRAFFIC SCHOOL.
    The three major credit bureaus may be contacted directly at: www.CreditReport.com

    Equifax TransUnion Experian

    P.O. Box 740241
    Atlanta, GA 30374
    800-685-1111

    P.O. Box 1000
    Chester, PA 19022
    800-888-4213

    1-888-EXPERIAN
    (1-888-397-3742)

To choose this option, during the registration process simply select the "Online ID Verification" option after you have selected the county and court  your ticket/citation was issued in. When you are ready to begin the Final Exam you will be prompted and directed to the Experian website to verify your identity. You will be given the opportunity to verify specific credit information using your own credit history.
Important Note:At no time does the Traffic School have access to any of your credit information.
On the Experian site you will be asked to enter certain information to begin the process.
Only enter what is requested, don't omit any information requested.
Then double check your entries for typing errors, omissions, and incorrect information before submitting the information to Experian ( If they are unable to match the information you entered with their information for your credit history they will fail you at that point and the $9.00 fee will be collected).
If you are advanced to the next part of the ID verification process you will be given a selection of three to six questions for verification.
 
Sample questions that might be asked :
 
Please select the state that issued your Social Security Number.
FL
MA
MD
NM
NONE OF THE ABOVE
 
According to our records, you currently own, or have owned within the past year, one of the following vehicles. Please select the vehicle that you purchased or leased prior to June 2003
Ford Explorer
Infmiti QX
Lexus LX 450
Toyota 4Runner
NONE OF THE ABOVE
 
According to our records, you may have resided or currently reside on one of the following streets.
Please select your street name from the choices listed below.
 
Crest
Fair
Gifford
Richmond
NONE OF THE ABOVE
 
You will be given five minutes to answer the questions given.
 
If you fail the ID Verification process you are welcome to try again for an additional fee of $9.00.
Whether you pass or fail the results will be immediately relayed to the Traffic School.
The $9.00 fee will be collected whether you pass, fail, or your ID verification is expired or terminated, because you opened a new session/logged in after completing the ID verification process before completing the final exam and submitting it for grading.
If you successfully pass the ID verification process you will be able to complete the Final Exam online, otherwise you will have to complete the Notary Public process for ID verification.
(See option 2)

OPTION 2: In-Person Notary Public - Fee up to $10.00 max

To choose this option, during the registration process�simply select the "In-Person ID Verification" option after you have selected the county and court� your ticket/citation was issued in. With this option you will be required to print out the Final Exam, Answer Sheet and Notary Verification form and take all the printed documentation, or the workbook if you are a workbook student, to a Notary of your choice. You will then have to show a valid picture ID to the notary and while the notary completes the form you must complete the final exam in the their presence. After you complete the final exam you will then need to fax the final exam answer sheet and the completed Identity Verification form with the notary's signature and notary stamp to the Traffic School for grading and processing.

Where can I find a Notary Public ?

Notaries can be found in any city throughout the State. They're in Fed Ex Kinkos, Postal Annexes, UPS stores, etc. after you have finished taking the final exam you can fax the final exam answer sheet, and completed notary form from these facilities which makes it very convenient for you as the student.
 
Will there be an additional cost for the Notary ?
There may be an additional cost depending on where you find your notary. Many banks, and insurance companies will provide notary services free of charge. Otherwise notaries are limited to charging $10.00 per signature. (Remember: mobile notaries may charge for mileage and/or travel time). All additional fees, if any are the responsibility of the student.

What is the Final Exam like?

Remember: The final examination is essentially a course review and you should not have any problems passing with a score of 80% or higher . In the unlikely event that you do not pass the first time, you may retake the exam as many times as necessary at no additional charge from us.
If you are completing the exam in the presence of a Notary, keep in mind that the notary may charge more for each additional signature required.
 
Special Final exam Instructions for the following CCS Counties :
(Butte, Glenn, Imperial, Lassen, Napa, Riverside, Santa Cruz, Stanislaus and Tuolumne Counties)
Please note: workbook course not available for the these counties
 
These Courts require that you take your final exam through a third-party provider. Don't worry, you will automatically be linked there after you complete our course and this requires no effort on your part.
You will be taken to the Coordinated Court Services (CCS) site. (If there is a ID verification requirement for CCS courts you will be advised on the process and fee of $5.00 if applicable and depending upon your choice for the ID verification process once you have been linked over to the CCS website. )
Once you pass your Final Exam on their site, they will send your certificate DIRECTLY to the Court for you. Should you have any questions about the Final Exam process or for Certificate follow-up, for these counties, please call:
Coordinated Court Services (CCS) directly at (888) 647-3926
 
What happens after I complete the Final Exam?
The courts do not permit students to download or print out online traffic school certificates of completion.

Certificates cannot be e-mailed, copied, faxed, or scanned.

Most courts will only accept the original court copy with the traffic school embossed seal, and signed by the traffic school and the student.
 
See exceptions to this requirement above under special final exam instructions for CCS counties.
 

MOST COUNTIES AND COURTS REQUIRE THAT THE CERTIFICATES OF COMPLETION BE MAILED DIRECTLY TO THE STUDENT
 
If your county requires that we mail the certificate to you, the certificate will be printed and mailed via the method you have paid for that same day, if completed prior to 2PM PST Monday thru Friday.
If completed after 2PM your certificate will printed and mailed the next day.
If you complete after 2PM PST on Friday your certificate will not be printed or mailed until the following Monday.
Note: we are closed on weekends and all major holidays. No certificiates will be processeed or mailed on weekends and holidays.
When the traffic school prints your certificate of completion, the program auto generates an e-mail to the student with the date and time the certificate was printed.
We only use the address information entered when you register for certificate mailing purposes, therefore please do not abbreviate the name of your city, and don't forget to put your apartment number, PO Box number etc. and do not enter any shipping information for you certificate on the credit card processing websites, they are not the ones who will be sending you your certificate of completion 
We can't be responsible for lost or misdirected certificates if you don't give us your complete and accurate mailing address.
AFTER RECEIVING THE CERTIFICATE OF COMPLETION IN THE MAIL, THE STUDENT IS RESPONSIBLE FOR SIGNING THE COURT COPY AND DELIVERING THE CERTIFICATE OF COMPLETION TO THE PROPER COURT "ON TIME ( IF APPLICABLE. )
Butte, Glenn, Imperial, Lassen, Napa, Riverside, Santa Cruz, Stanislaus, and Tuolumne Counties the certificate will be sent directly to the court for you by Coordinated Court Services either by mail or electronically depending on each courts requirements)
To follow up on your certificate of completion contact the court apx. two weeks after completion of the traffic school to see if they have received your certificate of completion. if they have not contact Coordinated Court Services at ( 1-888-647-3936 )
 
What certificate delivery options are there?
 
Can I add express certificate delivery after I have already paid for the course and have chosen the standard U.S. mail delivery?
Yes, just log onto the course Homepage, then click on ( Student Log In ), enter your user ID and password,
when you get to the ( Course Status Page ) the one with the red check marks, go to the top of the page and
click on the tab ( Payments ) then select the express delivery option you wish to purchase you will
then be linked to the credit card processing service you have chosen to make payment
 
Standard U.S. Mail Delivery  - $FREE
Please note: The FREE Standard mail delivery of the certificate of completion can take anywhere from three to seven (3-7) mailing days with the average delivery time being about 5 days depending on your location.
If you have completed the course with less than 10 mailing days prior to your certificate due date, it is highly recommended that you opt for one of the express delivery options available to ensure you receive your certificate of completion with enough time to get the certificate to the proper court before the certificate due date passes.

Express certificate delivery options available!

Note: if your county is a Coordinated Court Servies County,( Butte, Glenn, Imperial, Lassen, Napa, Riverside, Santa Cruz, Stanislaus, and Tuolumne Counties) express shipping options, if applicable will be offered to you when you are automatically linked over to their website to take the final exam, since they will administer the final exam and process your certificate of completion.
We Utilize only Standard overnight, and 2-day delivery Services!
This means you will receive your certificate sometime during normal business hours, 8am - 5pm Monday thru Friday.
In most cases your Fed Ex envelope will be left at your front door.
Recipient signature not required.
 
Two-Day Delivery ($25.00)
Overnight Delivery ($35.00)
FED EX WILL NOT DELIVER TO P.O. BOXES, YOU MUST ENTER A PHYSICAL ADDRESS
We try our best to have all certificates of completion arrive next day if the overnight option is selected. or within 2 days if the 2 day option selected. Note this is not always possible, due to adverse national weather conditions, disruption of national transportation networks, Homeland security problems, etc. in these cases no refunds will be made for late/delayed deliveries.
FED EX DELIVERY NOT AVAILABLE ON SATURDAY, SUNDAY, AND MAJOR HOLIDAYS
If we receive/or you complete your final exam Before 2PM PST on Friday, you will receive your certificate on the following Monday for overnight and Tuesday for 2-day.
If you complete your final before 2pm on Thursday and opted for the 2-day delivery, you will receive your certificate on the following Monday.
If we receive/or you complete after 2PM PST on Friday your certificate will not be sent out until the following Monday.
  Special Note : The certificate will be delivered to the address you entered when you registered for the course. if you need to change the  address, you can do so when you get to the Info Validation page just before the final exam.
How can I get a refund and/or cancel my registration?

We are hoping that you don't need to utilize this information but in case you are unable to complete your course for any reason you may get a full refund (less the shipping and handling charges of $10.00). There will be no questions asked as long as we haven't mailed your certificate of completion. If you will be unable to complete the course before your due date, and think you might need to cancel your registration you may want to contact your court to see about getting an extension, or grace period, before giving up. Remember that we do have express mail options and most go by postmarks.

In the event that you will not be able to finish after all, we will be able to refund your payment (less $10.00). If we haven't sent your certificate of completion.

Any, and all refunds granted will be credited using the same form of payment that was used at the time of the original payment processing. The same credit card used will be refunded only. Cashier's checks, money orders, or cash will be refunded by company check. Refunds may be granted for up to 6 months past the original payment date only.

The Fine Print

The information in this course is accurate, and up-to-date to the best of our knowledge. In some instances it may be incorrect, or merely an opinion. The student is advised to refer to the California Vehicle Code for exact verbiage, and accuracy. The publisher makes no warranty, expressed, or implied with respect to the use of any information. Publisher also does not assume any liabilities, or responsibilities, expressed, or implied with respect to the use of, or for damages resulting from, the use of any information, method, or process disclosed in the course.

We appreciate your business!
Thank You!